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With one in five of its employees being injured on the job and workers’ compensation for nearly 5,000 claims accounting for a whopping 65 percent of the company’s record-high cost of risk of $117 million in 2002, a new executive management team at ServiceMaster–facing a “significant moral and financial imperative,” according to its risk manager–realized there was no choice but to launch a cultural revolution, backed by a multifaceted loss control and safety initiative.


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