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Today’s adjuster is frequently responsible for handling claims in several states. This applies to both the in-house claim office staff and to independent adjusters. There is often an effort to accuse the claim handler of mistakes or misconduct as a way to either increase the amount of money available through the insurance coverage or to convert the loss into one for policy limits. One approach is accusing the adjuster of engaging in “unfair claim settlement practices” as prohibited by the statutes or regulations in a particular state.

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