New York-based researcher Celent has issued a new report that examines major issues and metrics for determining how newly acquired software will scale with an insurer's business.

“When preparing for a major software acquisition, insurers must not only review requirements and functionality but also guarantee that a vendor's system will grow with the business and remain valuable over a period of many years,” said Celent.

“Despite its impact on future value, scalability and performance is all too often ignored until intractable problems occur in production,” said a statement by Jeff Goldberg, senior analyst with Celent's insurance group and author of the report.

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