A study of auto insurance customer satisfaction that ranked Eriefirst among 18 major carriers has found the number of consumersbuying direct from insurers and switching companies hasincreased.
The data was contained in the J.D. Power and Associates 2008Insurance New Buyer Study that was released today by the WestlakeVillage, Calif.-based marketing information services firm.
Other insurers in the top five after Erie, Pa.-based Erie were,in order, Hartford, Conn.-based The Hartford; State Farm,Bloomington, Ill.; Liberty Mutual, Boston; and American Family,Madison, Wis.
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