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Insurers Succeed With Call Centers In U.S., Survey Finds

"The highest-scoring industries [in the study] also have the lowest level of offshoring," remarked Sheri Teodoru, chief executive officer of the customer service consulting firm CFI Group North Americ

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The author of a study finding dramatic improvement in customer satisfaction with insurance industry contact centers, said insurers have done well because few carrier call centers are offshore.

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