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How is the present economic downturn impacting the insurance industry? Will the available technologies and the pool of talented professionals enable insurers to thrive? Is outsourcing really a wise way to augment capabilities? These are merely a few of the questions posed at the roundtable discussion that took place on the third and final day of the 2008 ACE America’s Claims Event. Top claims executives assembled to explore current trends and offer insights about customer service, combating fraud, and enhancing overall claim processing, among other things. Jim Mullarney, product strategy director of Oracle Financial Services Global Business Unit, moderated the event. Comprising the panel were Rod Rupp, senior VP of claims at Auto-Owners Insurance Group; Mike Scholl, associate VP of claims at Nationwide; and Jill Rasmussen, assistant director of corporate web development at Amica Mutual Insurance Company.

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