Independent insurance agents in four states, when asked to rank carriers' performance for a survey, gave low marks to those with technology difficulties and had high praise for carriers who were helpful and accessible.

The Professional Insurance Agents of Connecticut, New Hampshire, New Jersey and New York State, who polled their membership, said it was the second year in a row that the Mayfield Village, Ohio-based auto insurer Progressive has scored in the top rank among the four states.

Glenmont, N.Y.-based PIA said the Company Performance Surveys showed The Hartford, OneBeacon and Travelers scored in the top 10 in three of the state surveys for the second year running.

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