ORLANDO, FLA.–In today's insurance world, claims adjusters need to keep brokers apprised of the status of claims in addition to their usual contact with carriers, a broker advised at an industry conference here.
Rose Kuba, area vice president, claims, and professional standards manager at Arthur J. Gallagher Risk Management Services, made her comments at the 12th Annual ACE (America's Claims Event).
Ms. Kuba said that competition among producers and an emphasis on servicing the customer has caused agents to become involved more than ever in the claims process.
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