SCOTTSDALE, ARIZ.–Changing an agency's work culture can improve both efficiency and earnings, but making those revisions is not easy and requires thoughtful planning beforehand, a management consultant said.
Raymond P. Spies, president and founder of Development Associates USA, LLC, based in Eau Claire, Wis., explained the dynamics and benefits behind changing an agency's culture during the 82nd annual meeting of the American Association of Managing General Agents.
Mr. Spies' observations came during one of a series of AAMGA University classes yesterday, titled “Keepers of the Culture.”
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