Independent agents rate regional carriers overall as better to work with, but they like the technology that national carriers have, according to a survey by the Independent Insurance Agents & Brokers of New York Inc.
Members were asked to rate carriers on a scale of one (poor) to 10 (excellent). Respondents only rated carriers they had done business with in the last 24 months.
A total of 31 carriers were initially included in the questionnaire. Three were dropped for insufficient response. The online survey was done by Vincent McCabe Inc., based in Skaneateles, N.Y., and involved 262 respondents. It was the second such IABNY study.
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