Insurance company delays, denials of claims and unsatisfactory settlement offers were the top three reasons consumers filed formal complaints against their carriers last year, according to data gathered by regulators.

The National Association of Insurance Commissioners, Kansas City, Mo., said policy cancellations and premium/insurance rating issues completed the top five, reasons for complaints.

Data was collected by the NAIC through its centralized electronic Complaint Database System (CDS), through which states voluntarily report "closed" complaints.

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