The time it takes to repair a policyholder's home or auto damages has a major impact on the customer's satisfaction with their carrier, according to a J.D. Power and Associates 2007 Insurance Claims Study.
The Westlake Village, Calif.-based survey company said its inaugural study measured auto and homeowner insurance customer satisfaction with the claims process by examining several key factors.
The study found that one in four claimants had out-of-pocket expenses (in addition to their deductible) that were not fully reimbursed. These customers are the least satisfied with the settlement experience.
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