The time it takes to repair a policyholder's home or autodamages has a major impact on the customer's satisfaction withtheir carrier, according to a J.D. Power and Associates 2007Insurance Claims Study.

The Westlake Village, Calif.-based survey company said itsinaugural study measured auto and homeowner insurance customersatisfaction with the claims process by examining several keyfactors.

The study found that one in four claimants had out-of-pocketexpenses (in addition to their deductible) that were not fullyreimbursed. These customers are the least satisfied with thesettlement experience.

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