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For decades, technologically sophisticated agencies have literally been begging insurers to provide real-time capability for handling transactions between agent and carrier. Now that some insurers have been offering such technology, however, the tables have turned.

The burden has shifted to independent agents to use the tools provided, with insurers complaining that agents have been slow in adopting the technology–and some warning that they won’t continue to offer the option if they don’t get a better response.

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