Focusing on the outcome of claims and examining measurablemetrics relating to them can help companies better manage theirworkers' compensation costs, industry experts said in a conferencecall on Wednesday.

Speaking during an audio conference hosted by Marsh, CharlesMartin, leader of the company's Workers' Compensation ClaimPractice, noted that "the number of workplace injuries has beendeclining since 1991." He added, however, that this decline issimultaneous with an increase in the costs of a claim.

Focusing on the outcome and how this can be effective isimportant, said Pamela Hobbs, Workers' Compensation Practiceinnovation leader at Marsh.

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