When Panhandle Farmers Mutual Insurance determined there had to be a more efficient way of doing business, Art Meadows felt that could be accomplished only by turning the carrier into a paperless enterprise.
Meadows, president and CEO of Panhandle, knew going paperless meant more than simply an imaging solution, however. "I spoke with other insurers and discovered even though some had gone paperless, they had not transformed their business processes," he says. "They had paperless files but weren't moving toward a paperless environment."
To become a truly electronic company, Meadows believed Panhandle had to make its Web site available for agents and policy-holders to conduct business, whether the users were buying policies, paying premiums, changing policy information, or processing claims.
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