Insurers have never been change-friendly, but to still see underwriters, brokers and claims adjusters hauling piles of paper around the market is just ridiculous. Why is this industry so technophobic? What's the downside of going high-tech? After attending ACORD's London Conference last week, I have a feeling the only thing the insurance industry has to fear is fear itself. If youre not afraid of your own electronic shadow, read on!


Indeed, with many of the necessary data standards and much of the required technology infrastructure already in place to allow for electronic trading, ingrained traditions and fear of change are now the biggest hurdles facing insurers and brokers looking to go digital, according to experts speaking last week at the ACORD conference.

Technology is the least of your worries, said Sue Langley, director of market operations and North America at Lloyds of London, during a panel on the future of placing.

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