The Marsh Inc. insurance brokerage call center has been recognized for customer satisfaction excellence by J.D. Power and Associates under its Certified Call Center Program.
J.D. Power in Westlake Village, Calif., an information services firm which conducts customer satisfaction surveys, said that five lines of Marsh's call center business were recognized for providing "An Outstanding Customer Service Experience."
"Across the organization, Marsh's dedication to providing high-quality customer service is clear, as several of their business service call centers have received certification in 2007," said Jonathan Brookner, director of the call center certification program at J.D. Powers, in a statement.
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