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Allstate is facing criticism following a scathing report that, among other things, accuses the company of being a leader in developing anti-consumer claim practices.

The allegations are part of a 35-page report issued by J. Robert Hunter on behalf of the Consumer Federation of America (CFA), a non-profit association of 300 organizations that seeks to advance the consumer interest through research, advocacy, and education. In it, Allstate is criticized for using a software program that allows insurers to determine the percentage amount of “savings” it wants as a benchmark, which in turn causes the software to adjust costs like claim payouts (many but not all insurers use similar software, the report carefully notes).

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