Risk managers should not be lulled into a false sense of security because workers' comp frequency is falling and insurers keep cutting premiums, according to one major carrier who urged buyers to stay focused on what they can always control–their own company's performance.
“You must be aware of what's going on with your own program and create management accountability–not just within your office, but throughout the organization. Make sure you have strong safety practices in place,” said John Santulli, senior vice president of marketing and field operations for PMA Insurance Group.
Even in a soft market, the best comp loss is “still one that doesn't occur,” he added during a panel on the state of the market here at the Workers' Compensation Educational Conference–part of the National Trends Program put together by National Underwriter.
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