The man insurers love to hate–J. Robert Hunter, insurance director of the Consumer Federation of America–walked into the lion's den for a Town Hall meeting in Washington during the Independent Insurance Agents and Brokers of America's annual conference.
The debate was way too civilized and polite for a journalist's tastes, although Mr. Hunter–described perfectly by one panelist as a “provocateur extraordinaire”–managed to get in a few good shots at the industry.
On the post-Katrina debacle, he chastised carriers for “precipitously raising prices and abandoning markets,” insisting insurers “should have stood by their policyholders when the going got tough.”
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