The president of the Independent Insurance Agents & Brokersof America took the insurance industry to task for its failure todefend claims-handling practices and inability to deliver ontechnology promises at a recent conference.
IIABA President Alex Soto made his remarks during a paneldiscussion held in conjunction with the Young Agents and IIABAleadership as part of the Alexandria, Va.-based association'sannual Legislative Conference and Convention late last month.
Not addressing any one company, Mr. Soto instead faultedinsurance trade groups for their failure to deal with media reportsthat he said made it appear the industry failed to pay claims inthe aftermath of Hurricane Katrina.
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