The president of the Independent Insurance Agents & Brokers of America took the insurance industry to task for its failure to defend claims-handling practices and inability to deliver on technology promises at a recent conference.
IIABA President Alex Soto made his remarks during a panel discussion held in conjunction with the Young Agents and IIABA leadership as part of the Alexandria, Va.-based association's annual Legislative Conference and Convention late last month.
Not addressing any one company, Mr. Soto instead faulted insurance trade groups for their failure to deal with media reports that he said made it appear the industry failed to pay claims in the aftermath of Hurricane Katrina.
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