The results of Katrina and Rita proved that business interruption was an emerging challenge for the industry. Just ask Lance Ewing, vice president of risk management at Harrah’s Entertainment.

Harrah’s operates the major casino in New Orleans, but that’s not all. They operate more than 40 world-class properties, incorporate 41,000 hotel rooms, employ nearly 85,000 people (total salaries exceeding $2.5 billion), and the list goes on. They’re big on the Gulf Coast, and that’s an understatement.

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