The Independent Insurance Agents & Brokers of New Yorkannounced today that it is launching a new module training programfor customer service representatives.
|IIABNY said it will roll out the program, IIABNY Essentials forCustomer Service Representatives, to independent agencies andbrokerages across New York State this summer.
|Its goal is to help agencies fill positions with well-trainedand qualified candidates at a fraction of standard trainingcosts.
|“Survey results from our membership reveal an overwhelming needto train newly hired customer service representatives,” saidRichard A. Poppa, IIABNY chief executive officer and president. “Weare proud to present this high-quality offering for a price thatagencies can afford.”
|Designed with local agents and brokers in mind, the program willinclude:
|o Insurance technical skills for CSRs new to the insuranceindustry.
|o Communications skills for professional handling of verbal andwritten client requests.
|o Errors and omissions loss prevention.
|o Managing priorities to make handling workloads easier.
|o Building business relationships to help CSRs improve resultsthrough daily interactions and negotiations.
|IIABNY said it plans to introduce additional topics by the endof 2007.
|The not-for-profit trade association will pilot four-hoursessions throughout New York State. It noted that the trainingsessions are local, so distance travel is eliminated.
|IIABNY said the program begins with a thorough skill assessmentto identify individuals' strengths and skill gaps. Employees canthen choose to take all or just one of the programs, depending onindividual needs.
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