New research from TowerGroup, a research and advisory services firm, has found that the time is right for U.S. property-casualty insurers to aggressively exploit the business benefits of mobile technology devices to handle claims.
According to Needham, Mass.-based TowerGroup, “While using mobile solutions for settling claims is not new to the U.S. insurance industry, adoption for claims processing has been haphazard at best. Insurance carriers have been slowly bringing on mobile technology solutions to assist field workers with claims operations, yet the process has lacked focus and forward momentum.”
The researcher added that thanks to the strides made by mobile technology vendors in functionality, bandwidth and devices, “mobility solutions for the insurance industry are increasingly reliable–and can yield significant value if developed within a coordinated strategic initiative.”
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