If you ask almost any independent agent what makes their agency different–and better–chances are you'll hear the phrase “customer service.”
Yet many agents don't use the connectivity tools we have available today, while others reject any concept of customer self-fulfillment or any new way of providing 24/7 contact.
“We're different,” these agents say. “If our customers have a problem after hours, they can call one of our owners' cell phones. That's the way our customers like it.”
Recommended For You
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
