The Louisiana Department of Insurance said it will investigate Allstate homeowner policy cancellations on damaged houses and where necessary force the insurer to reinstate them.
As of Thursday the department said it has received 386 complaints from homeowners who say Allstate improperly canceled its coverage with them. The insurer meanwhile said it is committed to contacting 9,000 policyholders to determine if they have made repairs and want to remain insured.
According to the department, complaints of cancellations started coming from customers of the Northbrook, Ill.--based company soon after an emergency rule delaying cancellations expired on Dec. 31.
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