Spurred by a looming personnel crisis, catastrophe experienceand a search for savings, insurers are putting an increased focuson claims operation technology.
|Industry professionals and analysts say those factors and otherpressures over the past few years have seen a focus on claimstechnology changes ranging from the back office to frontlineadjusters.
|The changes underway they describe involve everything fromsystems and software to GPS and analytic efforts that range frompinpointing fraud to overly expensive medical providers.
|Among recent examples seen of the ramped up emphasis on claimstechnology:
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