Was State Farm–its longtime advertising claims to the contrary–not a good neighbor when it came to dealing with the multitude of Hurricane Katrina claims in Mississippi? Did this really have to end up in court? Or should the carrier have been more proactive and flexible in adjusting claims where the source of normally excluded water-related damage was less than clear?

I’ve been hearing grumbling within the industry that while the assault on the standard flood exclusion is alarming, State Farm practically invited legal challenges and public scorn by the way it adjusted those claims and stiff-armed the unfortunate homeowners affected. The result was another body blow to the industry’s already tarnished reputation–a problem that reverberates far and wide through onerous state and federal legislative initiatives.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2023 ALM Global, LLC. All Rights Reserved.