Back in 1995, Midwest Family Mutual Insurance purchased a new policy administration system, and the carrier gambled that by taking in-house the code to the new system, it would grow and prosper. But as technology changed and as using the Web became such an important factor in how companies did business, the carrier found itself slipping behind the competition.

"We finally said, 'Uncle,' and decided to do something different," recalls Ron Boyd, president and CEO of Midwest Family.

The carrier conducted a product search for a new administration system and considered three vendors. One of them, CGI, was a direct descendant of the developers of the original administration system used by Midwest Family. "We elected to go with CGI because the look and feel of the system was the same for our users," says Boyd. "We migrated from our system to [CGI's] version 8 of InsideOUT in 2003."

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