New technology from Nationwide has allowed car owners to track their auto claims while the vehicle is being repaired, and the company believes the service may lessen the number of times the customer needs to visit the shop. According to the insurer, more than 22,000 automobile owners are monitoring their damaged vehicle repairs online through Nationwide AutoWatch, an Internet-based software tool offered by the carrier.
"Vehicle owners feel very strongly about their cars, and they want to know what's happening while their cars are in the shop," says Terry Fortner, Nationwide associate vice president of claims. "This Web-based service allows policyholders to log on at their leisure and monitor their vehicle at different points during the repair process."
A recent survey conducted for Nationwide by Taylor Nelson Sofres, a market research and information group, found more than 50 percent of respondents would be likely to visit a Web site to check on their vehicles' repair progress. Additionally, 72 percent of respondents said if visual updates of the repairs were available online, the shop would be more accountable.
Recommended For You
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© Touchpoint Markets, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more inforrmation visit Asset & Logo Licensing.
