WASHINGTON– A Government Accountability Office report on the National Flood Insurance Program released this week says only 15 states have adopted minimum education and training requirements for insurance agents who sell flood insurance.
The report also notes that the agents who handled an unprecedented number of claims due to Hurricanes Katrina and Rita in 2005 did so under exceedingly difficult conditions and settled them promptly.
However, it calls on the Federal Emergency Management Agency, which administers the NFIP program, to do a more exhaustive job of auditing the claims handling process.
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