Businesses often have flawed contingency plans or none at all to deal with a business disaster such as the recent outbreak of E. coli infections linked to Taco Bell restaurants, according to a risk management expert.
Michael A. Mayers, senior vice president of CBIZ Risk Management and corporate risk manager of CBIZ Inc. in Fairfax, Va., said risk managers and businessowners often put off contingency planning in a belief that an incident like the one at the fast food chain won't happen to them.
Companies also focus on the financial side of their plan, leaving out one of the most important elements–communications, said Mr. Mayers, who works with risk managers mostly on a project basis.
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