Ara Trembly, NU's technology editor, hits the mark in his Oct. 30 column, “Are Apathetic Agents Holding Back SEMCI?” He correctly concludes that the cause of slow agency adoption rates of real-time is probably not agent apathy but lack of awareness about real-time and how it can benefit them.
I'm frequently out in the field with agents, and I can attest that we continue to have a significant awareness problem about real-time. Fortunately, the industry has recognized this problem and is addressing it.
The Agents Council for Technology and AUGIE (an umbrella organization of agency management system user groups and other interested parties formed by ACORD) spearheaded the formation of an all-industry initiative this summer (the Real-Time & Download Implementation Campaign) to get all segments of the industry working together on this issue–agents, carriers, vendors, user groups and agent associations.
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