Claims people at the insurance company that has perhaps the best reputation in the nation for keeping policyholders happy describe careful hiring, speedy service and empathy as the keys to the carrier's success.
They were asked about their formula after their firm–Amica Mutual Insurance Company in Lincoln, R.I.–set an insurance industry record by winning the auto insurer customer satisfaction award from J.D. Power Associates for the seventh straight year.
The midsized personal lines insurer–ranked number 50 in the National Underwriter Top 100, with net premiums of $1.38 billion–is also no slouch in tending to its homeowners policyholders, winning the J.D. Power customer satisfaction award in that line four years in a row.
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