Property-casualty companies that reject traditional businessmodels in favor of the creative use of data mining and clientsegmentation will have an advantage in the coming years, accordingto a report published yesterday.
Innovative sales delivery and customer retention programs willalso play a critical role in the new era, according to the studypublished by Mercer Oliver Wyman, the New York-based financialservices consulting firm.
From 1985 through 2004, the p-c industry had a cumulativeunderwriting loss of $402 billion, and the return on surplus overthe period underperformed the cost of equity by nearly 40percent.
Continue Reading for Free
Register and gain access to:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
