NEW ORLEANS–The bad attitude of claims personnel in handling policyholders impacted by Hurricane Katrina could generate a mass of litigation costing insurers billions, warned one expert who teaches proper claims handling for a living.
Carl Van, president and chief executive officer of International Insurance Institute in Gretna, La., made his prediction at the ACE claims conference sponsored by The National Underwriter Company, parent of this Web site.
Mr. Van–who told of personally being on the receiving end of some horrific claims-handling practices–said he was disappointed in the way his sector had performed.
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