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Katrina Claim Mishandling Could Cost Insurers $5 Billion, Expert Warns

NEW ORLEANS--The bad attitude of claims personnel in handling policyholders impacted by Hurricane Katrina could generate a mass of litigation costing insurers billions, warned one expert who teaches pr

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NEW ORLEANS–The bad attitude of claims personnel in handling policyholders impacted by Hurricane Katrina could generate a mass of litigation costing insurers billions, warned one expert who teaches proper claims handling for a living.

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