NEW ORLEANS–Claims operations in need of making changes must focus their thinking on the individual aspects of their business to make it work, an expert told a meeting of claims professionals here yesterday.
Donald Applestein, a senior consultant with Milliman Consultants and Actuaries, advised that there is no simple cookbook with set answers for claims operations.
He spoke at the ACE claims event on the topic of how to improve claim operations, reduce costs and implement best practices.
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