NEW ORLEANS--Insurance companies handling catastrophes must focus on supporting their claims staff on the ground by educating and cooperating with the media, regulators and other interested parties, a claims expert advised.
That counsel came from Dakin Kinser, State Farm claim manager, catastrophe services, speaking here yesterday at the ACE claims conference sponsored by National Underwriter.
Mr. Kinser, discussing lessons learned from the hurricanes of 2005, made a dollars and cents case for supporting adjusters.
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