The Holy Grail of property-casualty insurance–single-entry, multiple-company interface–remains more of a dream than a reality for a significant portion of disgruntled independent agents, a survey of intermediaries has revealed.

Indeed, many agents are still frustrated with tech roadblocks imposed by proprietary carrier systems that force them to do extra work, slow down their processing time and add to their costs, according to findings in the ACORD-User Groups Information Exchange (AUGIE) "2006 Agency Technology Survey."

While agents indicated they have benefited from real-time communication improvements with their carriers and clients, a large number–just under 50 percent–still indicated dissatisfaction with "multiple workflows brought on by carrier-unique systems," AUGIE noted. The results were announced here last week at a panel presentation during the annual ACORD LOMA Insurance Systems Forum.

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