LAS VEGAS--The Holy Grail of property-casualtyinsurance--single-entry, multiple-company interface--remains moreof a dream than a reality for a significant portion of disgruntledindependent agents, a poll of intermediaries has revealed.

According to findings in the ACORD-User Groups InformationExchange (AUGIE) "2006 Agency Technology Survey," many agentsremain frustrated with tech roadblocks imposed by proprietarycarrier systems forcing them to do extra work, slowing theirprocessing time and adding to their costs.

While agents indicated that they have benefited from real-timecommunication improvements with their carriers and clients, a largeminority indicated dissatisfaction with "multiple workflows broughton by carrier-unique systems," AUGIE noted.

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