LAS VEGAS--The Holy Grail of property-casualty insurance--single-entry, multiple-company interface--remains more of a dream than a reality for a significant portion of disgruntled independent agents, a poll of intermediaries has revealed.
According to findings in the ACORD-User Groups Information Exchange (AUGIE) "2006 Agency Technology Survey," many agents remain frustrated with tech roadblocks imposed by proprietary carrier systems forcing them to do extra work, slowing their processing time and adding to their costs.
While agents indicated that they have benefited from real-time communication improvements with their carriers and clients, a large minority indicated dissatisfaction with "multiple workflows brought on by carrier-unique systems," AUGIE noted.
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