The president of the Independent Insurance Agents and Brokers ofAmerica called on carriers to give his members more authority inthe aftermath of a disaster, while withholding support for anational catastrophe plan until the industry finds commonground.
Addressing the closing session of the IIABA's NationalLegislative Conference and Convention here, William G. Stiglitz IIIlaid out the failures of the insurance industry in the aftermath ofHurricane Katrina and the lessons learned from the calamity.
He said that unlike some instances where direct-writing agentsfailed to perform in addressing clients' claims, independent agentswere often called upon to act as mediators, friends andpsychologists to their devastated neighbors and customers.
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