The president of the Independent Insurance Agents and Brokers of America called on carriers to give his members more authority in the aftermath of a disaster, while withholding support for a national catastrophe plan until the industry finds common ground.
Addressing the closing session of the IIABA's National Legislative Conference and Convention here, William G. Stiglitz III laid out the failures of the insurance industry in the aftermath of Hurricane Katrina and the lessons learned from the calamity.
He said that unlike some instances where direct-writing agents failed to perform in addressing clients' claims, independent agents were often called upon to act as mediators, friends and psychologists to their devastated neighbors and customers.
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