WASHINGTON--The president of the Independent Insurance Agents & Brokers of America has called on carriers to give independent agents more authority in the aftermath of a disaster in order to help clients cope.
Addressing agents during Friday's closing session of the IIABA's National Legislative Conference and Convention, William G. Stiglitz III, IIABA president, laid out the failures of the insurance industry in the aftermath of Katrina and the lessons learned from this calamity.
He said that unlike instances where direct agents failed to perform in addressing client claims, independent agents were often called upon to act as mediators, friends and psychologists to their devastated neighbors and customers.
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