When he was inaugurated as the 101st president of the Independent Insurance Agents and Brokers of America last September, William G. Stiglitz III said the best side of the insurance industry would be displayed in its handling of Hurricane Katrina claims. Midway through his term, he says he is proud of the performance under fire by his fellow producers.

As he prepares to preside over the IIABA's 2006 National Legislative Conference and Convention, April 24-29 in Washington, the account executive with the firm of Hyland, Block & Hyland Inc., in Louisville, Ky., said that despite disputes over flood coverage, he believes independent agents and brokers in the hurricane-ravaged South have validated their customer's faith in them.

“They did an incredible job as local businessmen and psychologists,” said Mr. Stiglitz. “There was a lot that came up that no one ever expected to happen and a lot that no one was prepared for. We all lived and learned and moved ahead.”

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