Progressive announced it has opened a permanent catastropheresponse center in Mayfield Heights, Ohio, close by the insurer'sMayfield Village headquarters.
The company said it created the new facility to make its claimsprocessing more efficient and accessible for customers.
Creation of the response center, Progressive said, enhances theabilities of its “inside operations” team (administrativerepresentatives who handle the calls and process claims) and“outside operations” team (the field adjusters).
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