Some agents who were burned when they were early adopters oftechnology in the past are now reluctant to embrace more maturetech products because of that experience, the newly-electedpresident of the AMS Users' Group contends.
In an exclusive interview with National Underwriter, KayBarrett–who is also vice president of economic development at TheIMA Financial Group in Wichita, Kan.–said the biggest challenge theusers' group faces is that “there's a lot of caution in agentswanting to take on new technology developments.” The interview tookplace here during AMSUG's 30th National Conference earlier thismonth.
Some of those agents, Ms. Barrett explained, were early adoptersof agency technology products that didn't work as advertised. “Wedon't have time to do [research and development] on these products[for vendors],” she noted. “Some things were introducedprematurely.”
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