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Pleasing 100 percent of the people 100 percent of the time is impossible, the saying goes, and if anybody can verify the certainty of that statement, it’s adjusters.

With that in mind, the National Association of Insurance Commissioners studied the top reasons consumers filed formal complaints against their insurance companies in 2005, and concluded that delays, denials, and unsatisfactory settlement offers were the top three reasons insureds put pen to paper to write complaints.

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