Customer satisfaction with the property-casualty insurance industry has remained fairly steady over the years, improving just over 1 percent in 2005.
The American Customer Satisfaction Index rates Bloomington, Ill.-based State Farm the industry leader with a score of 79, despite the fact that represented a drop of three points from the previous year.
Los Angeles-based Farmers Group showed the greatest decline of five points in satisfaction, dropping to a score of 73.
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